Refund timeline

Last updated: September 04, 2023

All approved refunds will be refunded to original mode of payment in 5-7 bank working days.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

• Application refers to the software program provided by the Company downloaded by You on any electronic device, named Auntam
• Company refers to 10F Technospike Private Limited, Uttarakhand, India 264404.
• Driver refers to individuals accepting bookings and driving the vehicle for customers.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• User refers to individuals who have booked cab services using our platform.
• Agent refers to intermediaries who book rides on behalf of users or drivers.
• Cancellation means the act of terminating a booking before the service has commenced.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• Refund refers to the amount that will be payable back to the driver in case booking is canceled.

Booking Cancellation Rights

Driver or Agent can cancel a booking anytime before the driver is available at the pick-up location and agent or driver have clicked – “Pickup Ride”. Post clicking upon pickup ride no booking cancellation can be done.

Refund Policy in case of Cancellation –

Booking Cancellation by agent –

If a booking is canceled by agents before pickup by the driver or arrival point said by the driver will be instantly refunded back to the driver.

Booking Cancellation by Driver –

In case booking is canceled by driver before pickup then an amount of not more than 50% of the total amount paid by the driver is deducted as cancellation charges. And an amount of 50% to 80% is divided between agent and driver depending upon the circumstances of booking cancellation.

You are advised to revisit this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: Auntamtravel@gmail.com
• By Call: 7500880047